TechVow is a member of the following industry bodies:
Federation of Communication Services
Ofcom requires every public communications provider in the UK to provide its customers with an approved Code of Practice. TechVow has successfully implemented the following Codes of Practice approved by Ofcom:
– FCS Consumer Code of Practice
– FCS Code of Practice on Complaint handling and Dispute resolution
TechVows Code of Practice (including our basic code of practice for Domestic/small business customers and our Code of Practice for Premium Rate Services and NTS calls). Available for download.
TechVows Code of Practice on Complaint handling and dispute resolution. Available for download.
We make every effort to ensure that our customers are happy with the level of service, and the products and service they receive from us. However, despite our best efforts, things can go wrong. We take customer complaints very seriously and aim to resolve them quickly and efficiently.
Our Code of Practice on Complaint Handling and Dispute Resolution explains how customers can complain. The code also provides information on how we deal with complaints and your right to take unresolved complaints to Alternative Dispute Resolution. You can request a copy of our complaints code free of charge by calling our Customer Development Team on 01224 518 998.